Return & Refunds and Cancellation Policy

 Receive a refund for any reason if you return a product within 15 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.

Please note: Refunds processed against "Non satisfaction" returns will not include the charges paid towards shipping/logistics at the time of placing the order and will incur a 5% payment processing fee , except in case of a product having a defect/damage at the time of delivery.

Ace Music return policy is significantly better than almost any other Marketplace, or eCommerce site, which typically allow only a "10-day exchange" vs Ace Music "15-day return". See details below: 

 

 

Missing/Damaged Fee

For products returned with the following conditions below, a 25% product missing/damaged fee will be deducted from the refunded amount.

  • Wear and tear on the product like small scratches and dents
  • Damage to the original manufacturing box or accessories
  • Missing box items like an owner’s manual or software/ driver CD’s, etc.
  • Damage or dents incurred during the return shipping process
  • Tampered / Missing barcode from the product

Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.

Return Policy Exceptions

  • Products received with physical damage must be reported to Ace Music within 5 days of the delivery date.
  • Products received with missing accessories should be reported within 5 days of the delivery date. Claims made post this period will not be honoured.
  • Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on helpdesk@Acemusic.in with video evidence. Product malfunction for open-box products is covered by Ace Music, and they enjoy a 1-year Standard Ace Music warranty as all other products.( open Box B stock products are covered by a 6 Months warranty) 
  • We do not accept returns for the following items:
    • All wind instruments such as Harmonicas, Flutes, Saxophones, etc; all Microphones and all Headphones/ Earphones such as In-ear monitors, True Wireless Earphones, and Headphones – due to hygiene /Covid-19 risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect) . 
    • Opened software products.
    • All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence Ace Music cannot accept the return unless there is a case of product malfunction.
    • Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned, and hence Ace Music cannot accept the return.
    • Gift Cards and Gift Vouchers
    • Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.
  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect all electronic gear.
  • Products that show wilful damage will not be accepted as returns. 

Note* - In case Ace Music is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.

Return Shipping

Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility in New Delhi

Return Process

For non-satisfaction returns (other than defective/damaged or wrong product), you can choose to return the product yourself or via our pick-up service for a nominal fee of 7% (Minimum Rs.500) or a maximum of Rs.2000 of the product value. This amount will be deducted from your final refund amount.

 If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91-11 40503055. All returns must be authorised and the return shipment must be mailed within  8 to 10 business days of receiving the original shipment.

The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 3 to 5 business days of the receipt of the returned shipment.

Canceling your order.

Incase if you want to cancel your order.

You must inform Ace Music by emailing us at helpdesk@acemusic.in  for orders placed through our website www.acemusic.in or via phone call

If we receive your email requesting a cancellation after the items has been dispatched, we reasonably expect you to receive the item and cover return cost.